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Tedy

We are pleased to inform you that your account has been reactivated.

You can now access all the features and benefits of our platform.

Welcome Back!

Account Activation Notification

Your employer has archived your account with {organizationName}. If you have any question, please reach out to them!

Your employer has archived your account.

We encountered an issue with the payment method you tried to add. Not to worry, these things happen!

Since we use the payment method for reimbursements, without a verified method on file, claims cannot be processed. But, it's an easy fix!

Please visit the Payment section in your account settings and add a valid payment method. Once verified, your employees can enjoy all the benefits of our platform.

A Little Bump in the Road!

Action Needed: Issue With Your Payment Method

Just a friendly reminder: Your employees are moments away from accessing all the benefits of our platform. To get started, please add a payment method.

Adding a payment method is quick and secure. Once done, your team can fully enjoy the seamless experience of our services.

Don't delay the benefits! Visit the Payment section in your account settings and set up your preferred payment method today.

Almost there!

Action Required: Add Your Payment Method to Continue

A recent adjustment has been made to your account balance by your employer.

Please review the details of this adjustment below:

Adjustment Amount: {adjustmentAmount}
Date of Adjustment: {adjustmentDate}

If you have any questions or concerns regarding this adjustment, please contact your employer.

This is an automated notification. Please do not reply to this email.

Important Update on Your Account Balance

Balance Adjustment Notification

We are writing to inform you that the approval decision for your refund request of {amount} from {vendor} has been reversed.

After further review, the claim has been declined for the following reason:

Your balance has been restored to {balance}.

If you have any questions or concerns regarding this decision, please contact us at

Update on your claim

Update on your claim - Decision reversed

Your refund request for {amount} from {vendor} has been approved!

Please allow a few business days for your reimbursement to be sent to your {channel}.

Your reimbursement will be sent shortly via Interac e-Transfer. Please accept it to receive your funds.

Your claim has been approved!

Your claim has been approved

Your refund request for {amount} from {vendor} has been received. If it's eligible, we will send you a confirmation within the next business day. If the request is denied, we will send you an explanation.

Afterwards, the reimbursement process will be initiated, and you will receive your reimbursement to your bank account.

Your claim has been submitted!

Your claim has been submitted

Your refund request for {amount} from {vendor} has been declined.

Your claim has been declined!

Your claim has been declined

Great news! We're now reimbursing claims using direct bank deposits. They're faster and more secure!

To start receiving reimbursements directly to your bank account, please log in to your account and connect your banking information in the reimbursement method section.

Faster reimbursements!

Action Required: Connect Your Bank Account for Reimbursements

We were not able to charge your organization for your claim submitted to {vendor} for {description} in the amount of {amount}.

For any questions, please contact your employer.

If you wish, you can submit your claim again through the platform.

Important Notice About Your Claim

We're happy to inform you that your reimbursement of {amount} for {vendor} has been sent via Electronic Funds Transfer (EFT).

The transfer has been sent directly to your connected bank account.

Depending on your bank, it may take 2-3 business days for the transfer to appear in your account.

Thank you for using Tedy! If you have any questions, feel free to reach out.

Your reimbursement is on its way!

Your reimbursement has been sent

We attempted to send your reimbursement of {amount} for {vendor} via Electronic Funds Transfer (EFT), but the transfer was unsuccessful.

We encountered an issue while processing your transfer to your connected bank account.

The transfer failed due to the following reason: {reason}

To resolve this issue, please verify your banking connection in the Tedy app by going to Settings > Reimbursement Method.

If you continue to experience issues or need assistance, please don't hesitate to contact our support team.

Don't worry - we will automatically retry sending your reimbursement tomorrow.

We apologize for any inconvenience and will work to resolve this as quickly as possible.

Issue with your reimbursement transfer

Action required: ETF transfer failed

We're happy to inform you that your reimbursement of {amount} for {vendor} has been sent via Interac e-Transfer.

The transfer was sent to {interacMethodDetail}. Please check your {channel, select, phone {phone} email {e-mail} other {N/A}} to accept the transfer.

For security purposes, you will need to answer the following question to accept the transfer:

Depending on your bank, it may take a few minutes for the e-Transfer to arrive.

One line on your expense report "{reportTitle}" was rejected.

The rejected amount will be excluded from the total sent for reimbursement. You can update the line and resubmit it from the Tedy dashboard.

Expense line rejected

Report

Expense line rejected: {title}

We are writing to let you know that {programName} is now under an expense policy.

Your program policy has changed

Important update to your {programName} program

Expense mode turned off for {programName}

Your expense report "{reportTitle}" has been approved by {reviewerName}.

{reviewerName} has requested more information on your expense report "{reportTitle}".

Your expense report "{reportTitle}" has been rejected by {reviewerName}.

Your reimbursement will be processed and sent to you.

Please review the feedback and reply from the Tedy dashboard.

You can review the report from the Tedy dashboard.

{employeeName} replied to your request for more information on expense report "{reportTitle}".

Employee replied with more information

Employee replied: {title}

{employeeName} just submitted an expense report for your review.

New expense report to review

Title

New expense report to review: {title}

{claimsCount, plural, one {Your claim reimbursement covering the period from {startDate} to {endDate} is now available (see attached).} other {Your claims reimbursements covering the period from {startDate} to {endDate} are now available (see attached).}}

{claimsCount, plural, one {Your claim reimbursement is ready!} other {Your claims reimbursements are ready!}}

{claimsCount, plural, one {Your claim reimbursement for {startDate} to {endDate}} other {Your claims reimbursements for {startDate} to {endDate}}}

Your instant reimbursement request of {amount} for {vendor} could not be processed as an instant e-Transfer.

Your organization's instant reimbursement eligibility has changed, so your claim has been switched to standard reimbursement.

Due to {reason}, your claim has been switched to standard reimbursement.

Don't worry - you will still receive your reimbursement through the normal billing cycle, which typically processes within 2-3 business days.

If you have any questions about this change, please contact your employer or reach out to our support team.

Update on your reimbursement

Your instant reimbursement has been switched to standard

We attempted to send your instant reimbursement of {amount} for {vendor} via Interac e-Transfer, but the transfer was unsuccessful.

To resolve this issue, please verify and update your e-Transfer details in the Tedy app by going to Settings > Reimbursement Method.

Once you've updated your information, we will automatically retry sending your reimbursement.

Issue with your instant e-Transfer

Action required: Instant e-Transfer failed

We were unable to process your debit for claims totaling {totalAmount}.

A $50 NSF (Non-Sufficient Funds) fee will be applied to your account.

Please resolve this issue as soon as possible so your employees can continue receiving their reimbursements.

Insufficient Funds - Action Required

An Interac eTransfer for the amount of {amount} failed due to the following reason:

Feel free to contact us if you have any questions.

Interac eTransfer failed.

You have been granted access to an Administrator account at {organizationName}. This additional role provides you with advanced tools and insights to effectively oversee and support your team's well-being.

Should you need any assistance or have inquiries about utilizing your Administrator account, please don't hesitate to reach out to us.

Welcome to Administrator Access

Access to Administrator Account at Tedy

Your employer, {organizationName}, has registered you on the Tedy platform. You're just a few clicks away from discovering all the benefits available to you.

Don't hesitate to contact us via email at support@tedy.app.

🎉 Welcome to Tedy

🎉 Welcome to Tedy, create your account

Thank you for your payment! Your invoice has been paid successfully.

You can view your invoice attached to this email.

Invoice paid successfully!

Thank you for your payment

We were unable to process your payment for the invoice #{number}

You can update your payment method in your account settings by clicking on the button below.

Invoice payment failure

Great news! We've just dropped your {frequency} {depositAmount} into your {walletName} wallet. 💰

Your wallet is now sitting pretty at {walletPostedBalance}. It's like having your own little treasure chest!

So, what's the holdup? Dive into the Benefits section of your Tedy account to explore the fantastic expenses you can cover. 

🎉 You've received a new allocation!

Hoorah! {frequency} allocation deposit confirmation

🎊 Awesome news! Your employer, {organizationName}, just sent you a reward! Here are the details:

It's now available in your Tedy account, ready for you to explore and use on wellness expenses.

Feeling curious? Log in to your Tedy account and check it out:

Thanks for being amazing—you've earned it! 🎉

Hi {employeeFirstName},

🎉 You've been recognized by your employer, {organizationName}!

This is to inform you that a pre-authorized debit will be processed for the amount due on your recent charges.

You can find your Notice of Debit attached to this email.

Notice of Debit

Notice of Debit for {number}

You have a benefits allocation waiting for your decision. Your employer has allocated {totalAmount} for you to distribute among the following programs:

The deadline to make your selection is {endDate}.

Please log in to your Tedy account and choose how you'd like to allocate your funds before the deadline.

Action Required: Select Your Benefits Allocation

{claimsCount, plural, one {🎉 Good news! Your claim has now been included in your paycheck!} other {🎉 Good news! Your claims have now been included in your paycheck!}}

{claimsCount, plural, one {The following claim has been paid via payroll:} other {The following claims have been paid via payroll:}}

You should see the amount reflected in your pay slip. If you have any questions about your paycheck, please contact your employer's payroll team.

{claimsCount, plural, one {💰 Your claim has been paid via payroll} other {💰 Your claims have been paid via payroll}}

It looks like the banking details saved in your account have an issue.

We were not able to reimburse you for your claim {vendor} - {details} - {amount} because of this.

Please add your banking details again and double-check that everything is correct by clicking the button below.

Once updated, please reach out to our support team at support@tedy.app or via the chat bubble directly on the application so we can retry your reimbursement.

Action Required: Fix banking details

Action Required: Fix your banking details

We have received your claim submission but noticed that you do not have a reimbursement method saved on file.

To process your reimbursement, please add a reimbursement method in your account settings by clicking the button below.

We will attempt to process your reimbursement again in 24 hours.

Reimbursement Method Needed

Action Required: Add Reimbursement Method

Your automated report covering the period from {startDate} to {endDate} is now available (see attached).

Your Tedy {type} report is ready!

Your Tedy {type} report for {startDate} to {endDate}

Just a heads-up! Your gift for {reason} will expire in {days} days. We want you to make the most of your available balance before it's too late.

If you have any questions or comments, please don't hesitate to reach out to us.

Don't miss out – use your benefits before they reset!

{claimsCount, plural, one {🎉 Good news! Your recent claim has been processed and sent to your employer's payroll.} other {🎉 Good news! Your recent claims have been processed and sent to your employer's payroll.}}

{claimsCount, plural, one {The following claim has been processed:} other {The following claims have been processed:}}

{claimsCount, plural, one {This means the amount will be included in your next paycheck, based on your company's payroll schedule.} other {This means the amounts will be included in your next paycheck, based on your company's payroll schedule.}}

If you have any questions, please contact your employer's payroll team.

{claimsCount, plural, one {✅ Your claim has been sent to payroll} other {✅ Your claims have been sent to payroll}}

You requested a magic link to sign in to your account.

Simply click on the link below to access your account securely:

Welcome back!

Tedy - Sign in

To complete your registration and access your account, please click on the following magic link:

Welcome to Tedy!

Welcome to Tedy! Complete Your Registration

Your automated usage report covering the period from {startDate} to {endDate} is now available (see attached).

Your Tedy usage report is ready!

Your Tedy usage report for {startDate} to {endDate}

If you didn't request this, please ignore this email.

Your Tedy E-Transfer verification code

You requested to add this email as a secondary login for your Tedy account.

Click the button below to verify this email address. This link expires in 24 hours.

Verify your email

Verify your secondary email

Just a heads-up! Your benefits wallet will reset in 30 days. We want you to make the most of your available balance before it's too late.

Your allocation has been created successfully.

Your allocation has been deleted successfully.

Your allocation has been updated successfully.

Allocations are recurring amounts that fund your employees' wallets. They're the perfect reminder that you care about their well-being.